Terms & Conditions of Home Automation Packages
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📝 Terms & Conditions – Home Automation Package
1. Offer Validity & Booking
- The promotional price is applicable only during the official offer period.
- Customers must pay an advance to confirm the booking within the offer window.
- Upon advance payment, Candle Automations will honour the agreed offer price.
- Customers can apply coupons on checkout page.
- There will be flat discounts for booking with full payment.
2. Installation Terms
- Installation charges are included in the offer, provided the installation is completed within a single day.
- If installation extends beyond one day due to site conditions or customer delays, an additional service charge may apply.
- Installation will be carried out after 2 days of successful delivery of package.
- Installation may face delay if climate conditions are worse due to any natural calamities like flood.
- For any Installation outside Kerala, service charges may apply.
3. Site Readiness
- The customer is responsible for ensuring that the installation site is electrically and structurally ready (wiring, power supply, mounting points, etc.).
- Customer must ensure required wiring, internet connectivity, and power supply are ready before installation.
- Any civil or electrical work (including conduit pulling, wall modifications, rewiring, etc.) is not included in this offer and must be arranged by the customer separately.
- Any installation of extra accessories, wiring or any means of electrical modification will be charged extra.
4. Scope of Offer
- This offer covers only the items and quantities specifically listed in the combo.
- Any customizations, additional devices, or upgrades will be quoted and billed separately.
5. Compatibility
- Package is designed to work with Alexa, Google Assistant, and Candle Smart App.
- Customer must ensure stable Wi-Fi coverage in all installation areas for optimal performance.
6. Liability
- Candle Electric Solutions Pvt Ltd. will not be liable for losses due to internet outages, power failures, or third-party device incompatibility.
- Automation devices are designed to assist in convenience and security but are not a substitute for active monitoring or safety precautions.
7. Product Modification
- Candle Electric Solutions Pvt. Ltd. reserves the right to modify product specifications, features included in package without prior notice.
8. Warranty & Support
- All devices are covered under standard manufacturer warranty policies.
- Post-installation support is available via our Customer Support Helpline during working hours.
9. Cancellations & Refunds
- Booking advance is non-refundable, unless otherwise agreed in writing.
- Rescheduling of installations may require mutual confirmation of new dates and is subject to team availability.
- In case of a defective product identified during installation, a free replacement will be provided.
10. Acceptance of Terms
By purchasing this package, you agree to the above terms and conditions. Â