Support

Candle Support Center

Welcome to the Candle Support Center — your go-to place for all things smart, secure, and supported. Whether you're setting up a product or need help with an issue, we’re here to guide you every step of the way.

App Links

🔍 Quick Help

❓ Frequently Asked Questions

Q: How do I install my Candle Smart Lock?
A: Use the manual included in order confirmation email or visit our youtube channel for Installation Guide.

Q: Can I control Candle devices with Alexa or Google Home?
A: Yes! Our devices are compatible via the Candle Pro app.

Q: My product isn’t responding. What should I do?
A: Try a reset and check your Wi-Fi connection. Still stuck? Contact us.

🚚 Order & Delivery

  • Shipping Time: 7–12 business days (India)
  • Tracking: Log in to your account->Orders->Click on tracking number
  • Need Help? Contact us

🔄 Replacement Policy

We stand by the quality of our products. If a manufacturing defect is confirmed after our internal testing, we offer a replacement only.

🛑 Please Note: We do not offer refunds under any circumstances.

Contact us within 7 days of delivery with proof (photo/video) of the issue to initiate a replacement.

Read terms & conditions to know moe. 

👉 Start a Replacement Request

📞 Contact Support

  • Terms & Conditions of Smart Lock

    Terms and Conditions for Smart Door Locks Effective Date: 27.05.2025 Welcome to Candle Electric Solutions Private Limited (“Candle,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern the purchase and...

    Terms & Conditions of Smart Lock

    Terms and Conditions for Smart Door Locks Effective Date: 27.05.2025 Welcome to Candle Electric Solutions Private Limited (“Candle,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern the purchase and...

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